Privacy Policy

Learn how Comfy Touch collects, processes, and safeguards your personal data with total transparency and strict security standards.

Last Updated20/09/2026

1. Overview & Business Details

Operator identity, legal compliance, and our core privacy commitment.

Welcome to Comfy Touch ("we", "us", "our"), an online apparel and fashion retail platform operated by Jag Fashion, located at 13 Gundawadi, Rajkot, Gujarat, 360002, India.

This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you visit our website, register an account, browse our garments, place an order, or communicate with our support team.

This policy is published in accordance with the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 of India.

Zero Data Selling GuaranteeWe strictly do NOT sell, rent, trade, or monetize your personal information or contact details to third-party advertisers, data brokers, or telemarketers.

2. Information We Collect

Personal, transactional, and technical data collected during interactions.

To provide seamless shopping and order delivery, we collect the following categories of information:

Identity & Profile Information
  • Full Name, Email Address, and Phone Number
  • On boarding information (Manual Email/Password, Google OAuth, or Mobile Phone SMS/Voice OTP via 2Factor, Address)
  • Encrypted password hashes (for manual user accounts)
  • Account verification status and saved preferences
Shipping & Delivery Details
  • Recipient Name and Primary Contact Phone Number
  • Complete Delivery Address (Street address, City, State, Pincode)
  • Multiple saved address entries (Up to 2 saved addresses per user account)
  • Pincode delivery serviceability logs
Order & Support History
  • Purchased garments, sizes, quantities, unit prices, HSN codes, and applied coupons
  • Order timeline history (Pending, Confirmed, Dispatched, Delivered, Cancelled, Returned)
  • Support tickets, issue descriptions, and unboxing media/photos provided for return verification
Technical & Device Information
  • Active session tokens stored in secure HTTP-only cookies (`user_details`)
  • Network IP addresses are processed standardly by cloud server routing for request delivery & DDoS defense, but are not saved in our database.

3. How We Use Your Information

Operational purposes for processing orders, delivery, support, and security.

Your personal information is processed strictly for legitimate operational purposes:

  • Order Processing & Delivery: Verifying garment availability, packaging items, generating shipping labels, and dispatching orders to your delivery address.
  • Authentication & Account Access: Verifying your login session via JWT cookies and managing password or OTP verification requests.
  • Customer Support & Returns Handling: Processing 15-day return requests, inspecting unboxing proof videos/photos, and issuing approved refunds via UPI or Bank Transfer.
  • Security & Fraud Prevention: Detecting fraudulent transactions, preventing unauthorized account access, and maintaining database integrity.

4. Payment Processing via Razorpay & Transaction Data

Razorpay payment gateway integration and transaction reference details.

We use Razorpay payment gateway for processing all online payments on Comfy Touch. Razorpay is a leading, secure payment platform in India supporting transactions via UPI, Credit/Debit Cards, Net Banking, and Wallets. Comfy Touch does not store sensitive financial details such as card numbers, CVVs, net banking passwords, or UPI PINs.

Transaction Data We Collect

For every order transaction, we collect and store only the necessary operational reference details:

  • Payment Method: Selected payment option (e.g., Net Banking, UPI, Credit/Debit Card, or Cash on Delivery)
  • Razorpay Transaction ID: Unique payment reference ID provided by Razorpay upon checkout completion
  • Payment Status: Transaction status indicator (e.g., Pending, Captured, or Failed)

5. Cookies, Session Tokens & Storage

Roles of HTTP-only cookies and browser storage in site navigation.

We use browser storage technologies strictly to ensure functional navigation and session security:

Session Cookie (`user_details`)An HTTP-only encrypted JWT cookie used to keep you securely signed in as you navigate between pages.
LocalStorage (`comfy_touch_bag`)Saves your active shopping cart items directly on your device so your selected garments are preserved during your visit.
Functional CacheRemembers pincode delivery checks and filter options to speed up page loading times.

6. Third-Party Data Disclosures

Operational data sharing with logistics, payment gateways, and legal entities.

We share your personal information only with essential service providers necessary to complete your order:

Logistics & Courier ServicesDelivery address, recipient name, and contact number are provided to third-party courier partners exclusively to perform doorstep parcel delivery.
Payment ProcessorsOrder amounts and custom order identifiers are shared with encrypted payment gateways to verify transaction success.
SMS & Voice OTP GatewaysPhone numbers are transmitted to licensed SMS gateway partners (e.g., 2Factor) solely to deliver mobile OTP verification codes and transactional updates.
Legal & Statutory RequirementsWe may disclose user data if required by applicable Indian laws, court summons, GST regulations, or government law enforcement agencies.

7. Data Protection Rights & Account Control

Options for viewing, updating, exporting, or requesting deletion of your profile.

As a Comfy Touch user, you hold the following rights regarding your personal information:

Access & ReviewView your profile details, active orders, and saved addresses anytime from your account section.
Correction & UpdatesEdit inaccurate names, phone numbers, or delivery addresses.
Account Deletion RequestSubmit a request to erase your personal account data by emailing comfytouch777@gmail.com.
Communication Opt-OutUnsubscribe from promotional emails or SMS notifications at any time using the opt-out links provided.

8. Grievance Officer & Contact Information

Statutory Grievance Officer details under Rule 5(9) of IT Rules, 2011.

In accordance with the Information Technology Act, 2000 and rules made thereunder, the contact details of our Grievance Officer for privacy concerns or complaints are provided below:

Grievance Officer DetailsIT Rules, 2011 Compliance
Entity / Officer Name: Jag Fashion
Phone / Contact: 9426389000
Address: 13 Gundawadi, Rajkot, Gujarat 360002, India
Business Hours: Mon to Sat: 10:00 AM – 8:00 PM | Sun: 10:00 AM – 1:00 PM

We will acknowledge privacy complaints within 48 hours and aim to resolve all grievances within 30 days of receipt.