Terms of Service
Please read these terms and conditions carefully. They govern your use of our platform and purchase of Comfy Touch garments.
1. General
Website ownership, age eligibility, and terms updates.
Welcome to Comfy Touch("we", "us", "our"). By using our website or buying from us, you agree to the terms below. Please read them carefully.
- This website is owned and operated by Jag Fashion, 13 Gundawadi, Rajkot, Gujarat, 360002.
- You must be 18 years or older to place an order, or use the site under the supervision of a parent or guardian.
- We may update these terms at any time. The version on the website when you place your order applies.
2. Products and Pricing
Colour accuracy, INR pricing, taxes, and price adjustments.
- We try to show product colours and images accurately, but the actual colour may vary slightly depending on your screen.
- All prices are in Indian Rupees (INR) and include applicable taxes unless stated otherwise.
- We may change prices or discontinue products without notice. We may also cancel an order if a pricing or stock error occurs, and you will be fully refunded.
3. Orders and Payment
Order confirmation, payment methods, and fraud prevention.
- An order is confirmed only after successful payment or, for COD orders, our confirmation message.
- We accept UPI, debit/credit cards, net banking, and Cash on Delivery.
- We may cancel any order that appears fraudulent or suspicious.
4. Shipping and Delivery
Dispatch timelines, delivery estimates, and address accuracy.
- Orders are usually dispatched within 2–3 business days and delivered in 5–7 business days.
- Delivery times are estimates. Delays caused by couriers, weather, or other events outside our control are not our liability.
- Please provide a correct address and phone number. We are not responsible for failed deliveries due to wrong details.
5. Return Policy
15-day return window, request process, inspection, refunds, and conditions.
You can request a return within 15 days of delivery. Requests made after 15 days will not be accepted.
Contact us at comfytouch777@gmail.com or 9426389000 within 15 days with your order number, reason for return, and clear photos or a video (especially for defects, damage, or wrong item).
The product must be:
- Unused, unwashed, and unworn
- In its original condition with all tags, labels, and packaging intact
- Free from perfume, stains, or damage caused by the customer
Once we receive the returned product, our team will inspect it within 2–3 business days.
Approved refunds are sent via UPI or bank transfer within 5–7 business days. Please ensure correct details; we are not responsible for refunds sent to incorrect details provided by the customer.
We may reject a return and send the product back if it is used, washed, damaged, missing tags/packaging, reported reason mismatch, or requested after 15 days.
Socks, customised or tailored items, and items bought on final sale/clearance cannot be returned.
- If the return is due to our mistake (defective, damaged, or wrong item), we will bear the return shipping cost.
- For other reasons (change of mind, size preference), the customer bears the return shipping cost.
- Original delivery charges are non-refundable unless the return is due to our error.
6. Cancellations
Order cancellation guidelines before dispatch.
- You can cancel an order before it is shipped by contacting us. A full refund will be given for prepaid orders.
- Orders that have already been shipped cannot be cancelled, but can be returned under our return policy.
7. Damaged or Wrong Product on Delivery
Unboxing video recording and reporting within 48 hours.
Please record an unboxing video when opening the parcel. If you receive a damaged or incorrect item, contact us within 48 hours of delivery with the video and photos so we can resolve it quickly.
8. Intellectual Property
Logos, images, designs, and protected content ownership.
All content on this website, including logos, images, designs, and text, belongs to Comfy Touch / Jag Fashion. You may not copy or use it without written permission.
9. Privacy
Personal data usage and non-selling guarantee.
We collect your name, address, phone number, and email only to process orders and improve our service. We do not sell your personal data. Please see our Privacy Policy for details.
10. Limitation of Liability
Liability thresholds and maximum coverage.
We are not liable for any indirect or consequential loss arising from the use of our website or products. Our maximum liability is limited to the amount you paid for the product in question.
11. Governing Law
Indian laws and Rajkot, Gujarat court jurisdiction.
These terms are governed by the laws of India. Any dispute will be subject to the exclusive jurisdiction of courts in Rajkot, Gujarat.
12. Contact and Grievance Officer
Grievance officer details, address, and response timelines.
For questions, complaints, or return requests:
We will acknowledge complaints within 48 hours and try to resolve them within 30 days.